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Federal News Network’s CX Exchange 2026

How are agencies unifying services and scaling AI for the next era of government delivery?
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Quantum computer breakthrough tracks qubit fluctuations in real time

Qubits, the heart of quantum computers, can change performance in fractions of a second — but until now, scientists couldn’t see it happening. Researchers at NBI have built a real-time monitoring system that tracks these rapid fluctuations about 100 times faster than previous methods. Using fast FPGA-based control hardware, they can instantly identify when a qubit shifts from “good” to “bad.” The discovery opens a new path toward stabilizing and scaling future quantum processors.
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LLMs change their answers based on who’s asking

AI chatbots may deliver unequal answers depending on who is asking the question. A new study from the MIT Center for Constructive Communication finds that LLMs provide less accurate information, increase refusal rates, and sometimes adopt a different tone when users appear less educated, less fluent in English, or from particular countries. Breakdown of performance on TruthfulQA between ‘Adversarial’ and ‘Non-Adversarial’ questions. (Source: MIT) The team evaluated GPT-4, Claude 3 Opus, and Llama 3-8B using … More → The post LLMs change their answers based on who’s asking appeared first on Help Net Security.
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Technologies and Use Cases for Smart Standards

The rapid development and deployment of emerging technologies such as artificial intelligence, blockchain, and the internet of things is driving an increased need for standards that can keep pace with the accelerating rate of technological change. As
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Criminals create business website to sell RAT disguised as RMM tool

A RAT masquerading as legitimate remote monitoring and management (RMM) software is being sold to cybercriminals as a service, Proofpoint researchers recently discovered. The fake RMM tool, called TrustConnect, was being marketed via an LLM-created website parked on trustconnectsoftware[.]com, supposedly belonging to “TrustConnect Software PTY LTD”. “The malware creator uses the domain as the ‘business website’ designed to convince the public (including certificate providers) that the software is a legitimate RMM app, providing fake details … More → The post Criminals create business website to sell RAT disguised as RMM tool appeared first on Help Net Security.
http://news.poseidon-us.com/TR47L1

Ex-Google engineers charged with orchestrating high-tech secrets extraction

A federal grand jury has indicted three Silicon Valley engineers on charges in a scheme to steal trade secrets from Google and other leading technology companies. The indictment charges the three defendants with conspiracy to commit trade secret theft, theft and attempted theft of trade secrets, and obstruction of justice. Each could receive up to 10 years in prison if convicted. Federal prosecutors said the three used their positions to gain access to confidential and … More → The post Ex-Google engineers charged with orchestrating high-tech secrets extraction appeared first on Help Net Security.
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Google cleans house, bans 80,000 developer accounts from the Play Store

Google prevented more than 1.75 million policy-violating apps from being published on Google Play and banned over 80,000 developer accounts that attempted to publish harmful apps in 2025. Developer verification, mandatory pre-review checks, and testing requirements in the Google Play ecosystem have reduced entry points for bad actors. “User safety is at the core of everything we build. Over the years, we’ve introduced tools to help users stay safe and make informed app choices — … More → The post Google cleans house, bans 80,000 developer accounts from the Play Store appeared first on Help Net Security.
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Man gets five years for aiding North Korean IT employment scam

Ukrainian national Oleksandr Didenko, 29, was sentenced in U.S. District Court to 5 years in prison for an identity theft scheme that enabled North Korean workers to secure fraudulent employment. He pleaded guilty in November 2025 to wire fraud conspiracy and aggravated identity theft and agreed to forfeit more than $1.4 million, including about $181,438 in cash and cryptocurrency seized from him and his co-conspirators. “Oleksandr Didenko’s fraudulent activity inflicted systemic and deliberate financial harm … More → The post Man gets five years for aiding North Korean IT employment scam appeared first on Help Net Security.
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651 arrested, $4.3 million recovered in African cybercrime sweep

Operation Red Card 2.0, supported by INTERPOL and involving law enforcement agencies from 16 African countries, led to 651 arrests and the recovery of more than $4.3 million from online scams. In Nigeria police took down a fraud ring that used phishing, identity theft and social engineering to scam victims (Source: Interpol) Running from 8 December 2025 to 30 January 2026, the operation targeted networks behind high-yield investment fraud, mobile money scams and fraudulent loan … More → The post 651 arrested, $4.3 million recovered in African cybercrime sweep appeared first on Help Net Security.
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