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Biden urges agencies to broaden paid, unpaid leave options for federal employees

President Joe Biden directed agency leaders to expand federal employees’ access to leave options, including for family and medical emergencies, as well as in instances of domestic violence.

Remote code execution exploit chain available for VMware vRealize Log Insight

VMware published patches last week for four vulnerabilities in its vRealize Log Insight product that, if combined, could allow attackers to take over the log collection and analytics platform. This week, a proof-of-concept exploit chain has been released by security researchers, along with detailed explanations for each vulnerability, meaning in-the-wild attacks could soon follow. “Gaining access to the Log Insight host provides some interesting possibilities to an attacker, depending on the type of applications that are integrated with it,” researchers with penetration testing firm Horizon3.ai said in their analysis of the flaws. “Often logs ingested may contain sensitive data from other services and may allow an attack to gather session tokens, API keys, and PII. Those keys and sessions may allow the attacker to pivot to other systems and further compromise the environment.” To read this article in full, please click here

Is the Air Force abandoning its close air support mission?

The Air Force has long had the job of providing close air support for Army and Marine Corps ground troops. Its what made the A-10 attack fighter such a beloved instrument. The F-35 is supposed to replace the A-10 in that role.

InterVision enhances its cloud and security services for mid-market organizations

InterVision has launched new offerings: Managed Cloud Services (MCS) for AWS and Azure cloud environments and Penetration Testing as a Service (PTaaS) powered by RedSpy365. Both services offer enhanced and expanded cybersecurity designed to address current business and resilience concerns. MCS, with its combination of cloud experts, cloud and security tools and proven methodologies and processes, is built to fulfill mid- to enterprise-level requirements for operational and strategic readiness and includes cybersecurity features for workload … More → The post InterVision enhances its cloud and security services for mid-market organizations appeared first on Help Net Security.

OpenAI, with pilots underway, tries to help organizations identify AI-generated text

In the same week, OpenAI launched a paid tier of ChatGPT and a tool to spot computer-generated text. The problem is, the classifier is unreliable. 

Basic Principles of KCS

KCS, or Knowledge-Centered Service, is a methodology that allows organizations to create a single source of truth. In the contact center, using KCS translates to increased efficiencies and productivity, for improved customer and employee satisfaction.

Customer Service Playbook

Delivering exceptional customer service is no easy task. Use this playbook as your guide when navigating through 5 of the biggest challenges that customer service teams face.

TSP starts out 2023 in the black

Every Thrift Savings Plan fund scored positive returns in January, starting out 2023 on a good note for federal investors. The biggest winner was the small cap stock index S Fund, with a return of 10.82%