CX Exchange 2023: GSA’s Leilani Martínez on opening fresh ‘digital front door’ to federal services
With the unveiling of a retooled USA.gov and USAGov en Español, GSA offers new online tools to access federal resources more quickly. We talk with the agency’s Leilani Martínez about delivering better external and internal CX — and what’s next. http://news.poseidon-us.com/SnGnPV
