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OpenAI, with pilots underway, tries to help organizations identify AI-generated text

In the same week, OpenAI launched a paid tier of ChatGPT and a tool to spot computer-generated text. The problem is, the classifier is unreliable. 
http://news.poseidon-us.com/Shp23B

Basic Principles of KCS

KCS, or Knowledge-Centered Service, is a methodology that allows organizations to create a single source of truth. In the contact center, using KCS translates to increased efficiencies and productivity, for improved customer and employee satisfaction.
http://news.poseidon-us.com/Shp05S

Customer Service Playbook

Delivering exceptional customer service is no easy task. Use this playbook as your guide when navigating through 5 of the biggest challenges that customer service teams face.
http://news.poseidon-us.com/Shp04s

TSP starts out 2023 in the black

Every Thrift Savings Plan fund scored positive returns in January, starting out 2023 on a good note for federal investors. The biggest winner was the small cap stock index S Fund, with a return of 10.82%
http://news.poseidon-us.com/Shny7M

What the FAA messaging system debacle said to all federal contractors

Few people heard of the FAA’s NOTAM system until it crashed and brought aviation to a standstill earlier this month. The FAA blamed a contractor for accidentally deleting files, such that the system failed to synchronize.
http://news.poseidon-us.com/Shl7MM

ServiceNow leans on customer quality, not volume, as market shifts

The SaaS company reported a 98% renewal rate and inked more than 120 deals valued greater than $1 million last quarter. 
http://news.poseidon-us.com/Shl5Hx

CISOs to face new budget hurdles in 2023 as economic anxiety lingers

Boards and the C-suite still see cybersecurity as a cost center, forcing CISOs to rethink their approach amid a rise in cost cutting.  
http://news.poseidon-us.com/Shl4PY

Customs and Border Protection launches latest update to a very old system

The Automated Commercial Environment is an old system operated by Customs and Border Protection. It supports the movement and fees collection of ship cargo moving in and out of the United States.
http://news.poseidon-us.com/Shl2Zr

Top tech issues in the federal market

Washington Technology Editor in Chief Nick Wakeman joins host Mark Amtower on this week’s Amtower Off Center to discuss the state of NITAAC & CMMC, mergers and acquisitions, and CIO-SP4.
http://news.poseidon-us.com/Shhg0c