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Is the Air Force abandoning its close air support mission?

The Air Force has long had the job of providing close air support for Army and Marine Corps ground troops. Its what made the A-10 attack fighter such a beloved instrument. The F-35 is supposed to replace the A-10 in that role.
http://news.poseidon-us.com/Shrr80

InterVision enhances its cloud and security services for mid-market organizations

InterVision has launched new offerings: Managed Cloud Services (MCS) for AWS and Azure cloud environments and Penetration Testing as a Service (PTaaS) powered by RedSpy365. Both services offer enhanced and expanded cybersecurity designed to address current business and resilience concerns. MCS, with its combination of cloud experts, cloud and security tools and proven methodologies and processes, is built to fulfill mid- to enterprise-level requirements for operational and strategic readiness and includes cybersecurity features for workload … More → The post InterVision enhances its cloud and security services for mid-market organizations appeared first on Help Net Security.
http://news.poseidon-us.com/ShpZZm

OpenAI, with pilots underway, tries to help organizations identify AI-generated text

In the same week, OpenAI launched a paid tier of ChatGPT and a tool to spot computer-generated text. The problem is, the classifier is unreliable. 
http://news.poseidon-us.com/Shp23B

Basic Principles of KCS

KCS, or Knowledge-Centered Service, is a methodology that allows organizations to create a single source of truth. In the contact center, using KCS translates to increased efficiencies and productivity, for improved customer and employee satisfaction.
http://news.poseidon-us.com/Shp05S

Customer Service Playbook

Delivering exceptional customer service is no easy task. Use this playbook as your guide when navigating through 5 of the biggest challenges that customer service teams face.
http://news.poseidon-us.com/Shp04s

TSP starts out 2023 in the black

Every Thrift Savings Plan fund scored positive returns in January, starting out 2023 on a good note for federal investors. The biggest winner was the small cap stock index S Fund, with a return of 10.82%
http://news.poseidon-us.com/Shny7M

What the FAA messaging system debacle said to all federal contractors

Few people heard of the FAA’s NOTAM system until it crashed and brought aviation to a standstill earlier this month. The FAA blamed a contractor for accidentally deleting files, such that the system failed to synchronize.
http://news.poseidon-us.com/Shl7MM

ServiceNow leans on customer quality, not volume, as market shifts

The SaaS company reported a 98% renewal rate and inked more than 120 deals valued greater than $1 million last quarter. 
http://news.poseidon-us.com/Shl5Hx

CISOs to face new budget hurdles in 2023 as economic anxiety lingers

Boards and the C-suite still see cybersecurity as a cost center, forcing CISOs to rethink their approach amid a rise in cost cutting.  
http://news.poseidon-us.com/Shl4PY