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AI Maturity Benchmark Report: Opportunities & Gaps in Contact Center AI Adoption

The 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. To understand what separates leaders from laggards, UJET is introducing a new AI Maturity Benchmark. It evaluates the adoption and implementation of AI across the contact center and its impact on key organizational metrics. Ultimately, those who display high maturity are reaping more benefits such as increased positive interactions with customers, boosted agent productivity, and improvement in key contact center KPIs.
http://news.poseidon-us.com/THC2WL

Transform and Futureproof your Contact Center with UJET’s AI-Powered CCaaS + WFM

UJET’s unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and transform contact center operations through AI-powered automation, intelligence, and omnichannel orchestration.
http://news.poseidon-us.com/THC2Tj

AI for Contact Center Cost Reduction

What if you could reduce your Contact Center costs significantly without sacrificing performance or customer experience? Our new report, AI for Contact Center Cost Reduction, reveals how AI can help.
http://news.poseidon-us.com/THC2Gk

What to expect as the contentious Congress gets underway

“We’ll have to see what the new administration wants and what Congress does in the spending bills,” said Bloomberg Government Deputy News Director Loren Duggan. The post What to expect as the contentious Congress gets underway first appeared on Federal News Network.
http://news.poseidon-us.com/THC2FG

What Is the Project Life Cycle? Project Phases Explained

There are many different types of projects, but interestingly, they all have one thing in common. They all go through the same cycle, known as the project life cycle, project lifecycle or project management life cycle. What Is the Project… Watch The post What Is the Project Life Cycle? Project Phases Explained appeared first on ProjectManager.
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Hispanic Heritage Month: Path to Collective Power – Part Two

Discover our 2024 Hispanic Heritage Month series: overcoming adversity, fostering community, and empowering growth through inclusion.
http://news.poseidon-us.com/THBwmz

Make Malware Happy, (Mon, Jan 6th)

When I teach FOR610[1], I like to use a funny quotation with my students: “Make malware happy!” What does it mean? Yes, we like malware, and we need to treat it in a friendly way. To help the malware work or detonate successfully, it&#x27s recommended that we replicate the environment where it was discovered (or at least, as much as possible). This is not always easy because we often receive a sample outside of its context.
http://news.poseidon-us.com/THBcx2

Balancing proprietary and open-source tools in cyber threat research

In this Help Net Security interview, Thomas Roccia, Senior Security Researcher at Microsoft, discusses how threat research drives faster, better decision-making in cybersecurity operations. Roccia provides insights into balancing internal and external research strategies, the influence of AI and geopolitical events, and how organizations can strengthen their security posture to counter threats. The post Balancing proprietary and open-source tools in cyber threat research appeared first on Help Net Security.
http://news.poseidon-us.com/THBTMB