Blog

Is it time to throw in the towel on federal data privacy legislation?

Is it possible that the state-level momentum will pick up and finally give way to federal legislation? The post Is it time to throw in the towel on federal data privacy legislation? first appeared on Federal News Network.
http://news.poseidon-us.com/THC8T3

OPM CIO Cavallo retiring after 23 years in government

Guy Cavallo has been the Office of Personnel Management’s CIO since 2020 and also worked at SBA, TSA and began his career working for the Senate. The post OPM CIO Cavallo retiring after 23 years in government first appeared on Federal News Network.
http://news.poseidon-us.com/THC8Cc

OPM CIO Cavallo retiring after 23 years in government

Guy Cavallo has been the Office of Personnel Management’s CIO since 2020 and also worked at SBA, TSA and began his career working for the Senate. The post OPM CIO Cavallo retiring after 23 years in government first appeared on Federal News Network.
http://news.poseidon-us.com/THC8C5

OPM CIO Cavallo retiring after 23 years in government

Guy Cavallo has been the Office of Personnel Management’s CIO since 2020 and also worked at SBA, TSA and began his career working for the Senate. The post OPM CIO Cavallo retiring after 23 years in government first appeared on Federal News Network.
http://news.poseidon-us.com/THC8BR

Microsoft Committing $80 Billion to AI Datacenter Investments in 2025

Microsoft has announced a new $80 billion investment in AI-enabled datacenters for fiscal year 2025, with over half of the funds earmarked for U.S.-based projects.
http://news.poseidon-us.com/THC5TV

The Aragon Research Globe™ for the Intelligent Contact Center, 2025

The Aragon Research Globe for Intelligent Contact Centers (ICCs) evaluates the trends in the market and identifies key providers that are making a difference in ICCs. For the second consecutive year, UJET is recognized for AI-Driven contact center solutions, Virtual Agent and Agent Assist tools, robust CRM integrations, versatile solutions for businesses of all sizes, modern architecture with mobile capabilities, and a strategic partnership with Google.
http://news.poseidon-us.com/THC2Wh

AI Maturity Benchmark Report: Opportunities & Gaps in Contact Center AI Adoption

The 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. To understand what separates leaders from laggards, UJET is introducing a new AI Maturity Benchmark. It evaluates the adoption and implementation of AI across the contact center and its impact on key organizational metrics. Ultimately, those who display high maturity are reaping more benefits such as increased positive interactions with customers, boosted agent productivity, and improvement in key contact center KPIs.
http://news.poseidon-us.com/THC2WL

Transform and Futureproof your Contact Center with UJET’s AI-Powered CCaaS + WFM

UJET’s unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and transform contact center operations through AI-powered automation, intelligence, and omnichannel orchestration.
http://news.poseidon-us.com/THC2Tj

AI for Contact Center Cost Reduction

What if you could reduce your Contact Center costs significantly without sacrificing performance or customer experience? Our new report, AI for Contact Center Cost Reduction, reveals how AI can help.
http://news.poseidon-us.com/THC2Gk

What to expect as the contentious Congress gets underway

“We’ll have to see what the new administration wants and what Congress does in the spending bills,” said Bloomberg Government Deputy News Director Loren Duggan. The post What to expect as the contentious Congress gets underway first appeared on Federal News Network.
http://news.poseidon-us.com/THC2FG