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Effective partnerships between CISOs and their cybersecurity vendors are integral to security success. A well-oiled relationship built on trust, communication and mutual understanding can reap significant benefits for a business’s cybersecurity posture. Conversely, one that is problematic and incohesive can have the opposite effect, negatively impacting a company’s security practices and leaving them vulnerable to risks and wasted investment.
“For CISOs, maintaining a positive relationship with their security vendors is an important element in staying informed on industry related trends, providing competitive analysis on alternative solutions and building trust in order to take on large partner-enabled initiatives,” John Hellickson, executive advisor at cybersecurity consultancy Coalfire, tells CSO. He notes that CISOs often have a select group of key security vendors that have become trusted partners where the relationship is mutually beneficial. “When CISOs fail to maintain positive working relationships with their security vendors they will often see their vendor provide less of a priority on their needs and overall responsiveness can be delayed, and in worst cases they may be flagged as a toxic account that no sales representative wants to be assigned,” he says.
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