Legal gaps in AI are a business risk, not just a compliance issue

A new report from Zendesk outlines a growing problem for companies rolling out AI tools: many aren’t ready to manage the risks. The AI Trust Report 2025 finds that while AI is moving into customer service and support, only 23% of companies feel highly prepared to govern it. The report highlights concerns ranging from data privacy to model bias. But the core challenge is trust: when customers don’t understand or feel comfortable with how AI … More → The post Legal gaps in AI are a business risk, not just a compliance issue appeared first on Help Net Security.
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