SSA will get call wait times down to ‘single digits’ using AI, commissioner tells employees

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries within his first year on the job. The post SSA will get call wait times down to ‘single digits’ using AI, commissioner tells employees first appeared on Federal News Network.
http://news.poseidon-us.com/TL4BGy