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AI for Contact Center Cost Reduction

What if you could reduce your Contact Center costs significantly without sacrificing performance or customer experience? Our new report, AI for Contact Center Cost Reduction, reveals how AI can help.
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What to expect as the contentious Congress gets underway

“We’ll have to see what the new administration wants and what Congress does in the spending bills,” said Bloomberg Government Deputy News Director Loren Duggan. The post What to expect as the contentious Congress gets underway first appeared on Federal News Network.
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What Is the Project Life Cycle? Project Phases Explained

There are many different types of projects, but interestingly, they all have one thing in common. They all go through the same cycle, known as the project life cycle, project lifecycle or project management life cycle. What Is the Project… Watch The post What Is the Project Life Cycle? Project Phases Explained appeared first on ProjectManager.
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Hispanic Heritage Month: Path to Collective Power – Part Two

Discover our 2024 Hispanic Heritage Month series: overcoming adversity, fostering community, and empowering growth through inclusion.
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Make Malware Happy, (Mon, Jan 6th)

When I teach FOR610[1], I like to use a funny quotation with my students: “Make malware happy!” What does it mean? Yes, we like malware, and we need to treat it in a friendly way. To help the malware work or detonate successfully, it&#x27s recommended that we replicate the environment where it was discovered (or at least, as much as possible). This is not always easy because we often receive a sample outside of its context.
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Balancing proprietary and open-source tools in cyber threat research

In this Help Net Security interview, Thomas Roccia, Senior Security Researcher at Microsoft, discusses how threat research drives faster, better decision-making in cybersecurity operations. Roccia provides insights into balancing internal and external research strategies, the influence of AI and geopolitical events, and how organizations can strengthen their security posture to counter threats. The post Balancing proprietary and open-source tools in cyber threat research appeared first on Help Net Security.
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Only 26% of Europe’s top companies earn a high rating for cybersecurity

With the EU’s Digital Operational Resilience Act (DORA) deadline approaching on 17th January, 2025, Europe’s top 100 companies face an urgent cybersecurity challenge, according to SecurityScorecard. A-rated companies safer from breaches The report highlights the role of SecurityScorecard’s A-to-F rating system in delivering actionable insights into cyber resilience. Companies with an A rating were found to be 13.8 times less likely to experience a breach than those with an F rating. Europe’s largest organizations are … More → The post Only 26% of Europe’s top companies earn a high rating for cybersecurity appeared first on Help Net Security.
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Users receive at least one advanced phishing link every week

Phishing remains one of the most significant cyber threats impacting organizations worldwide, according to SlashNext. Credential phishing is raising Credential theft attacks surged dramatically in the second half of 2024 (703%), signaling a sharp escalation in the use of sophisticated phishing kits and social engineering tactics. These attack methods frequently overlap, as many credential phishing attempts incorporate malicious links as part of their strategy. Overall, email-based threats rose by 202% in the latter half of … More → The post Users receive at least one advanced phishing link every week appeared first on Help Net Security.
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