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How customer experience can make or break the help desk — and the perception of IT

Outdated metrics and stressed end users can hamper the success of IT service desk teams. But with the right balance and support, service desk employees can improve customer experience.
http://news.poseidon-us.com/SXGpWs

How complicated access management protocols have impacted cloud security

During AWS re:Inforce, Amazon executives emphasized how important access control is when it comes to cloud security and why IT leaders need to ask who has access to what and why. The executives emphasized the importance of enabling multi-factor authentication (MFA) and blocking public access, with Kurt Kufeld, vice president of AWS platform, going as far as to say it “will absolutely save lives.” However, the news was met with some criticism by security and … More → The post How complicated access management protocols have impacted cloud security appeared first on Help Net Security.
http://news.poseidon-us.com/SXG4l0

How fast is the financial industry fixing its software security flaws?

Veracode released data revealing that the financial services industry ranks among the best for overall flaw percentage when compared to other industries, but has one of the lowest fix rates for software security flaws. The sector also falls to the middle of the pack for high-severity flaws, with 18 percent of applications containing a serious vulnerability, suggesting financial firms should prioritize identifying and remediating the flaws that matter most. The findings were outlined in the … More → The post How fast is the financial industry fixing its software security flaws? appeared first on Help Net Security.
http://news.poseidon-us.com/SXG4XG

Alteryx Server-FIPS enables users to scale analytics initiatives across public sector agencies

Alteryx announced Alteryx Server-FIPS, a version of its Server offering that is aligned with the Federal Information Processing Standards (FIPS) for data security and computer systems. The launch of Server-FIPS is monumental for the use of analytics in public sector environments that require enhanced data encryption. Alteryx Server-FIPS is a FIPS-capable and scalable server-based product for scheduling, sharing, and running apps and models created in Alteryx Designer-FIPS for others in the organization to leverage. This … More → The post Alteryx Server-FIPS enables users to scale analytics initiatives across public sector agencies appeared first on Help Net Security.
http://news.poseidon-us.com/SXFvht

Cyware adopts Traffic Light Protocol 2.0 to enhance threat intelligence sharing capabilities

Cyware has adopted the newly launched Traffic Light Protocol (TLP) standard version 2.0 to step up threat intelligence sharing capabilities within and between organizations across the globe. The Forum of Incident Response and Security Team (FIRST) has updated the globally used TLP standard for the cybersecurity industry, an integral system that helps organizations all around the world to share sensitive information with requisite disclosure rules. FIRST led the charge to unify and standardize the TLP … More → The post Cyware adopts Traffic Light Protocol 2.0 to enhance threat intelligence sharing capabilities appeared first on Help Net Security.
http://news.poseidon-us.com/SXBmRm

ReasonLabs Online Browser Security protects consumers from complex and rapidly-evolving cyber threats

ReasonLabs has launched its newest product, Online Browser Security. The product provides real-time, 24/7 protection against malicious URLs, phishing, harmful extensions, suspicious downloads, intrusive cookies and trackers, unauthorized notifications, and pop-ups. It is currently available worldwide as a free download. Online Browser Security is seamlessly integrated with RAV Endpoint Protection, ReasonLabs’ leading antivirus software built on a multilayered machine-learning engine, to keep personal data safe from security threats. Bringing all the elements of a next-generation … More → The post ReasonLabs Online Browser Security protects consumers from complex and rapidly-evolving cyber threats appeared first on Help Net Security.
http://news.poseidon-us.com/SXBmQZ

Helping autonomous vehicles navigate tricky highway merges

If autonomous vehicles are ever going to achieve widespread adoption, we need to know they are capable of navigating complex traffic situations, such as merging into heavy traffic when lanes disappear on a highway. To that end, researchers have developed a technique that allows autonomous vehicle software to make the relevant calculations more quickly — improving both traffic and safety in simulated autonomous vehicle systems.
http://news.poseidon-us.com/SXB4zp