Over the past two years, the use of unified communication and collaboration (UC&C) and unified communications as a service (UCaaS) have enabled business continuity. As organizations establish their hybrid workforce models in the wake of the COVID-19 pandemic, these communications services continue to play a vibrant role in maintaining the personal relationships and professional collaboration necessary for success.
In fact, our recent survey on UC&C, revealed the vast majority of respondents (93%) say collaboration tools are important to their hybrid work policy. This has put enormous pressure on IT professionals to ensure the quality and availability of these vital services.
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